Most frequently asked questions we receive are already answered on our site under our policy pages and within the listing descriptions. So, rather than give you more of the same information, we thought you might like to read some of the ones that we do actually receive, that have given us a giggle or two.
If you do still need something answering and cannot find it on our site, then please do not hesitate to reach out to us at firstname.lastname@example.org and we will be happy to help, or just give one of our advisers a call on 01723 332269 (Opt 1 - Sales).
Question. My charger is all scuffed and looking worn now as I carry it around in my bag on the train to work and wherever I go. As it is covered under warranty please can I have a replacement?
Answer. We are glad to hear you are making everyday use of your item(s), however I am sorry to say that we are unable to send out replacement or exchanges for aesthetical wear and tear.
Question. I always buy my cables from you but this time my cat has made a right mess of this braided cable like it was a ball of string. What exactly am I meant to do with this now?
Answer. Well it probably costs less than cat toys do anyway and although it might not look so great now, it is giving him lots of fun - but it is probably best to place it out of reach or disconnect it when not in use so that he doesn't chew through the wires. Alternatively, you can always purchase standard non-braided cables if he is less attracted to them. I notice that the cable has a red braid - and I think they can see the colour red only in their scope of vision, so probably stands out to him too.
Question. I left my charger at the hotel I was staying in on holiday. As it is your property could you please get it back to me as I can't charge my phone without it.
Answer. Sorry to hear this. Unfortunately once you've purchased an item it is your property, not ours. It is our Brand, and our Intellectual Property - that's different from actually owning the item. Send the hotel an email, perhaps they can help.
Question. I always get my post before 10 o'clock in the morning and I am expecting my order to be here today, but I've just seen the Postman walk straight past my house. Can you please call him back as I want to go out soon. I even waved at him from the window so he knew I was in.
Answer. Thank you for your order. Your delivery dates are only estimates and not guaranteed, as this was sent out on our Free Economy Delivery Service. As it is only Tuesday and you ordered it on Sunday evening, I expect that he doesn't actually have it with him today. Delivery is normally around 2 - 3 business days, or slightly longer in unforeseen circumstances, such as Christmas, after a Bank Holiday or during a Pandemic. Please don't worry, I don't think he was ignoring you and I don't have his telephone number to call him. I will keep my fingers crossed that it arrives with you tomorrow.
Question. This item in your clearance range has been out of stock for more than two months now. When are you getting more stock?
Answer. I'm sorry to say that we won't be restocking this item. Hence why it is in the 'Clearance/Dealz' section. There are other models to choose from in our store. Thanks for your continued support.
Question. About three years ago I purchased one of these leads from you and it's been great and I wanted to buy another one so I can have one downstairs and one in my bedroom, but the price has gone up, why? I've always purchased your cables. Not impressed.
Answer. Thank you for your message. Unfortunately everything goes up in price from time to time and we can't sell things at the prices they we're a year ago, let alone three years ago. We try to keep our prices as low as possible - but increases are inevitable. I have checked your last order and compared that to today's price which is less than one pound more. I hope this does not put you off purchasing from us in future.