FAQ's

When can I expect to receive my item?

All items are dispatched within 24 hours, excluding weekends.
Our cut-off time for same day dispatch is 2pm.
Free Delivery is our economy delivery service, normally Royal Mail 2nd Class or a similar via a 2 - 3 day courier.

If you have chosen an alternative delivery option such as Royal Mail 1st Class we would expect your item to arrive in 1 - 2 business days. This is still not a guaranteed next day service.

On occasion, we may choose to use a different method of posting, such as Hermes, TNT, UPS, DHL or other assigned courier if the size of the order exceeds 2kgs. Delivery times are still within approximately 2 - 3 business days and you would be notified accordingly via your dispatch email.

What should I do if my item does not arrive within the estimated delivery time?

For any Free Delivery items, regardless of value, please allow an extra couple of days from the estimated delivery date - we normally ask for our customers to wait 5 business days in this instance, as local factors or during busy periods such as Christmas, New Year, Bank Holidays or Industrial Action can cause delays. This includes adverse weather and other unforeseeable events, such as alien invasions. After 10 days, if the item has still not been received, then simply contact us and we will look into it for you, replacing any lost items within 48 hours of acknowledging the receipt of your query.

Do you ship internationally or to Europe?

We are now offering shipping to Europe, however we cannot ship internationally outside the EU. Italy is an exception to the rule and any orders that evade our system for Italy will automatically be cancelled and refunded.

The item I want is out of stock, when will it be back in stock?

Please use the "notify me when back in stock" option under the product details page, or call 0844 682 1800 / +44 1723 332269 for more information.

Do you accept PayPal?

Yes, please choose this method at the checkout.

Why is there no retail packaging with my item?

Simply because we like to minimise the cost of production, to give you a Quality "Product" and act as an Environmentally Friendly Company with an Eco Solution to minimise land fill and protect our planet.
Quality Packaging is not the sign of a Quality Product. This also makes our retail prices considerably more favourable than most other competitors. We aim to keep our packaging as minimal as possible to reduce the waste effect on our planet, and the end cost to our consumers.

Is there any Warranty with the item I have purchased?

All products come with a warranty from date of purchase. This does not include cover for accidental damage or misuse of items.
For full terms and conditions and how warranty relates to you, please refer to Section 14 of the Policy: https://www.juicebitz.co.uk/terms

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