All items should be received within the estimated delivery times, however this is not guaranteed.
Once an item is shipped it is in the hands of the courier services that we use to honour this. We can only guarantee delivery for Next Day Services, e.g. DPD / UPS, when an order is placed before our cut-off time for same day dispatch.
All other services, e.g. Royal Mail 24 or 48, for instance, are not guaranteed services.
Please note that selecting FREE Delivery is our Economy Service via Royal Mail 2nd Class.
In most cases items should arrive within 2 - 3 business days but at peak seasonal times such as Christmas, Bank Holidays, New Year or during Industrial Action - these may be adversely affected.
We may from time to time choose to use alternate delivery services from our partners, such as UPS, TNT, DHL, Yodel, MyHermes and more. This will not affect normal delivery patterns, but will be used as and where necessary. Tracking information is provided with every order along with your sales invoice via PDF.
Please call 0844 682 1800 or +44 1723 336629 with your order number if you have any questions or concerns about the delivery of your current shipment and one of our representatives will be happy to help.
There is a small fee per item for most EU destinations*, as shipping is based on weight.
We try to keep our prices as low as possible, so please try to purchase all of your items at once rather than on separate transactions as this will assist in faster packaging and dispatch of your orders.
It also helps save on packaging waste and costs involved in shipping these items to you. For any areas that we are unable to deliver to a refund will be issued in full and the order cancelled. This includes all orders for Italy, even though in the EU.
Rest of the World
We do not currently ship outside the EU.
If an order evades our system, it will automatically be cancelled and refunded.